Contact

• Store name:arsala.in

• Shopify store URL:arsala.in

• Business name (registered):no

• Business type (e.g., sole proprietorship, partnership, Pvt Ltd):indidual

• Country and state of registration:india bangalore karnatak

• GSTIN or other tax ID (if applicable):

• Official support contact (email, phone, WhatsApp):mdimran954621@gmail.ccom+91-9546213901

• Support availability (days & hours):monday to thursday :9am to 10pm saturday 10am to 6pm

2. Product & Fulfillment Info

• What types of products do you sell?home kitchen fitness health gadgets personal care

• Are any items non-returnable or non-refundable (e.g., personal care, perishables)?

• Do any products include a warranty or guarantee? If yes, explain.no

• Do you ship within India only or internationally too?within indiaonly

• Which courier partners do you use?bluecart dtdc delhivery expressbeese coomexpress ekart amazon shadowfax etc

• Average order processing time:1 to 2 day

• Average delivery time:5to 7 day

• Do you offer free shipping? If yes, above what order value?free shipping above rs 600

• Do you provide tracking info?yes on email and sms can chek on tracking page also

3. Returns, Exchanges & Cancellations

• How many days do customers have to request a return/exchange?7 days

• Is an unboxing video required?yes

• Who pays for return shipping?customer pays fix fee of rs 120

• Any return/restocking fee?no

• How are refunds processed (to bank, UPI, card, etc.) and how many working days?tooriginal payment source or to bank if cash on delivery 8 to 15 business days

• Are exchanges allowed? If yes, under what conditions?exchanges are only allowed for wrong or damaged product unboxing video is compulsory

• Can customers cancel orders? If yes, until when? Yes they can cancel order before order is shipped

• How do customers request cancellation (email, WhatsApp, etc.)?customers can email or whatsapp

4. Payment & Order

• Which payment methods do you accept (UPI, COD, cards, etc.)?all payments methods COD UPI,Cards,Net banking etc

• Is COD available? Any extra charges or verification steps?no there is no extra charge but cod orders requires verification over call and only after then orders will be shipped

• What payment gateways do you use (e.g., Razorpay, Cashfree)?phonepe googlepe

5. Legal Info & Other Notes

• Do you have age restrictions (e.g., must be 18+)?

• Do you allow guest checkout?

• What’s your dispute resolution jurisdiction ?bengaluru

• Do you have or plan loyalty/referral programs?no we will update once we lauch it

• Do you accept bulk or wholesale orders? If yes, how do customers contact you?no

We're here to help. Whether you have a question about your order, our products, or anything else — our team is ready to assist you.

We typically respond within 24–48 hours on business days.